Telkomsel

Telecommunications Indonesia

Engagement Summary

Hayagreeva led an end-to-end digital transformation program for Telkomsel, including AEM implementation, Adobe Analytics integration, and customer data platform enablement for Indonesia's largest mobile network operator.

Technologies

  • AEM Sites
  • Adobe Analytics
  • Customer Data Platform
  • API Integration Layer
  • Mobile-First Responsive Design

Business Outcomes

  • Digital self-service portal serving 170 million subscribers
  • 45% increase in online transaction completion rates
  • Unified analytics across web and mobile touchpoints
  • Reduced call center volume by 20% through digital enablement
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