Managed Services Lead

Role Summary

Lead Hayagreeva's managed services practice, overseeing platform operations for multiple enterprise clients and building the team, processes, and tooling for scale.

Responsibilities

• Lead managed services delivery for 5+ enterprise AEM/Experience Cloud clients
• Define SLAs, operating procedures, and escalation frameworks
• Manage and grow the managed services engineering team
• Drive service improvement initiatives and client satisfaction metrics
• Develop managed services offerings and contribute to pre-sales activities

Requirements

• 7+ years of experience in platform operations or managed services
• 3+ years of AEM platform administration or managed services leadership
• ITIL certification preferred
• Strong client relationship and team leadership skills
• Experience defining and meeting enterprise SLA commitments

Benefits

• Practice leadership role
• P&L responsibility and growth incentives
• Executive client engagement
• Team building and hiring authority
• Premium compensation package